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UK : We do not charge for delivery ( I know, we’re good like that )

We also send the products tracked to your door.

You will know exactly where your order is if you track online.

Worldwide : We charge a flat £10 (GBP) per order.

There can be multiple items in the same package at that price.

( Please order lots )

Nancies uses both PayPal & Klarna for taking payments.
PayPal accept most major cards (not American Express)
PayPal Credit is now also available (T’s & C’s apply)

Klarna accept most major cards including American Express.
Klarna has PAY LATER !!
If you have days when you want to update your wardrobe but don’t have the cash ?
Well Klarna have got you covered.
Pay Later gives you 30 days to pay once your order has been shipped.
No fees, no interest. It’s a simple as that! (T’s & C’s apply)

We always process orders in a timely manner.
On occasion there may be short delays on own brand manufactured items.
UK : Tracked delivery 2-3 working days typical.
Worldwide : Royal Mail pass their overseas dispatches to various distributors.
Times vary according to destination and possible intervention from customs.

It is totally safe to buy online using Nancies Website and our Payment Gateways.

1) Stick with trusted brands that have a good reputation like Nancies.
A good sign is that the company have been working in the market for a long time.
We have been running our own company for over 10 years now.

2) Look for the “https” URL and the padlock symbol ( top left on any page )

HTTPS, which was developed by Netscape, is an online safety protocol that encrypts information so that data can be kept private and protected. In most cases, the text in the URL is preceded by a padlock symbol (if this is missing, the website should be treated with caution).

3) Our Payment Gateways use Point to Point Encryption.
This means you are totally safe paying on our website.
PayPal have 267 Million users.
Klarna have 60 Million users.

All this means your order and payments are totally secure on our website.

Nancies use Royal Mail.

The Queen trusts them, and that’s good enough for us.

Whenever we ship an item to you, we provide the Tracking number for that parcel.

You must put the number into Royal Mail Track & Trace Website

( Link Below )

This should give you all the information you need.
International dispatches outside the UK also have a link to further tracking in your country.
Still having problems ? Please contact us, we will be glad to assist you further.

Returns must be completed within 30 days of order delivery.

Should you wish to return your order please follow these 3 simple steps:

Step 1: Let us know you wish to return an item by contacting us.
Please indicate the reason for returning the product(s).

Do you require a refund or a size exchange ?

Step 2: Pack the item(s) you are returning, in their original condition and packaging, with all tags attached.

Certain items of Lingerie are non-refundable and non Exchangeable .

This includes items that have been worn and have come into contact with the perineum.

Step 3: Return your package back to us with either the order number or the original paperwork.

Packages are to be sent to the following address:

PO BOX 6164
WS10 1BZ

We recommend using tracked returns.
Items not received, and deemed lost in the postal system are not the responsibility of Nancies Lingerie Ltd.

Simple answer, YES.
Nobody will know what is contained within the package.
We use boring Brown Boxes or Grey Mail bags.

Royal Mail requires a return address on the back of the parcel.
It merely says.

PO BOX 6164
WS10 1BZ

Do not worry, we are totally discreet.

If you’re out when the parcel arrives, your post person or courier will leave a card telling you where you to pick up your discreetly packaged order.
If your parcel is taken to the nearest delivery office you will have to go and collect your parcel.
If your parcel is taken to the nearest courier depot, you can collect it or arrange for it to be redelivered.

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